The Fragrance Shop Reviews

Wide Product Range: Offers over 150 fragrance brands and more than 200 beauty brands, providing extensive choices for customers.

High-Quality Fragrances: Focuses on pure perfume oils without alcohol or fillers, resulting in richer, longer-lasting aromas and better performance in warm weather.

Competitive Pricing: Prices are often lower than other retailers, making luxury fragrances more accessible.

Personalized Experience: Each perfume oil is freshly blended upon order, ensuring freshness and allowing customization to suit individual preferences.

Membership Perks: The MyTFS membership provides 20% off vouchers, free express delivery, exclusive samples, early access to new launches, and other member benefits.

Sustainability Commitment: Small-batch production reduces waste and supports ethical sourcing, with compact packaging minimizing environmental impact.

Excellent Customer Service: Known for outstanding service, enhancing the overall shopping experience.

Innovative Shopping Tools: Integration of AI-driven fragrance matching and subscription options for regular fragrance delivery, improving convenience and personalization.

Detailed Product Information: Provides comprehensive scent details such as strength, life, ingredients, and recommended use to help customers make informed choices.

Wide variety of scents including discontinued and hard-to-find fragrances, appreciated by long-term customers.

Good quality products that many users find to be strong, long-lasting, and close matches to original perfumes.

Helpful customer service in some cases, with staff willing to assist in tracking orders or correcting mistakes promptly.

Some customers report fast shipping and receiving extra samples or gifts with their orders.

The site offers a membership program with discounts for frequent buyers.

Many customers report poor customer service, including unresponsiveness, failure to resolve issues like missing items, and difficulty canceling memberships.

There are complaints about order errors, such as receiving wrong products or incomplete gift sets without proper resolution.

Some users experience significant delays in shipping or lost packages without adequate support from the company.

Several reviews express concerns about the legitimacy of products and difficulties obtaining refunds due to high return fees or poor communication.

Overall ratings on review platforms tend to be low (around 1.1 to 2 stars), indicating widespread dissatisfaction among many buyers.